Shipping policy
1. Shipping Area
We deliver to the countries displayed as available during checkout. Available shipping options and delivery times may vary depending on the delivery address, product, and shipping method.
2. Shipping Costs
Applicable shipping costs are displayed during checkout before the order is finalized. They depend on the destination country, delivery address, ordered products, and selected shipping method.
If free shipping is offered for an order, this will be indicated accordingly during checkout.
3. Processing and Delivery Time
Orders are prepared for shipment within [ 1-3 ] business days of payment receipt.
The estimated delivery time is displayed during checkout based on the destination country and selected shipping method. The delivery period begins once the order has been handed over to the shipping carrier.
Delays may occur due to exceptionally high order volumes, public holidays, or circumstances beyond our control. Should delivery be significantly delayed, we will inform you whenever possible.
4. Delivery Address
Please carefully check your delivery address before finalizing your order. We cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.
5. Delivery
Delivery is made to the address specified during checkout. If delivery is not possible on the first attempt, the shipping carrier may make further delivery attempts or redirect the shipment to a pickup point.
6. Damaged or Missing Items
Please inspect your delivery as soon as possible upon receipt. If the package is visibly damaged or an item is missing, please document the condition with photos and contact us immediately at [HausVora@outlook.de]. Please include your order number and a brief description of the issue.
7. Deliveries Outside the European Union
Deliveries to countries outside the European Union may be subject to additional import duties, customs fees, or taxes. These costs are not covered by HausVora and must be borne by the recipient, if applicable.
8. Contact
If you have questions regarding your delivery, you can reach us at:
HausVora
Email: HausVora@outlook.de
Address:
Adelheidstraße 19,
26180 Rastede, Germany